Library User Satisfaction Results
March 27, 2013 4 Comments
The total number of responses to the survey was 6,478 with just under 88% of these relating to Warwickshire County Council (WCC) managed libraries. Twelve percent of the responses related to Community Managed Libraries.
There were some very good results; 79% of all respondents feel that the opening hours are good or very good and only 3.9% feel that they are poor or very poor. Satisfaction levels were highest with the Mobile Libraries with a total of 81% of people saying the hours were very good or good.
Customer care is seen to be very good or good in all the libraries with responses for all the libraries combined being 96.5%. Customer care in the Mobile Library service was considered to be very good or good by 99% of people. Ninety eight percent of people rated Community Managed Libraries as very good or good.