Nuneaton & Bedworth and North Warwickshire Health Services Survey

NHS Warwickshire North Clinical Commissioning Group (CCG) is responsible for commissioning health services in Nuneaton and Bedworth and North Warwickshire.

Hearing from patients and members of the public about their views on healthcare services is really important to NHS Warwickshire North Clinical CCG.  They need your views/ideas so that we can make services better.

To share your views complete the survey here or leave your comments below.

In addition if you would like to share your views with them regularly and receive updates about health services locally please find out more about their Health Champions Scheme here.

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About Warwickshire Observatory
Warwickshire County Council's home for information and intelligence about Warwickshire and its people.

3 Responses to Nuneaton & Bedworth and North Warwickshire Health Services Survey

  1. Vicky King says:

    On behalf of Warwickshire Race Equality Partnership, could I please ask how you intend to engage and consult with members of the BME Communities in the Nuneaton and Bedworth area? Very few of our groups have internet access therefore no email access, or to Twitter, Facebook etc. What other avenues will you be pursuing other than via the internet to enable them to complete the survey. It is extremely important when conductiing any research to ensure that you are reaching out to all members of the community to ensure that the responses received reflect the views of the many diverse groups in any given demographic area. For those who carry responsibility for delivering public services, engaging with the community means ensuring that everyone in their local area is given the opportunity to comment on the services provided for them and on the trust’s priorities. It also means involving them in major decisions that will improve their quality of life. This is meant to be a two-way process – a true dialogue of equals.We would be very interested to know that in shaping the future of healthcare services, that you will be truly engaging with all, especially vulnerable and isolated people, particularly those with mental health and disabilities. Likewise with those for whom English is not their first language. All of the above groups, whose views would be crucial in the future of healthcare, being the least likely to have internet access.

  2. Vicky King says:

    Furthermore, with regard to question 14, you have somewhat narrowly provided only 6 categories of ethnicity. There are infact 21 commonly identifiable categories that you should be monitoring to ensure that the responses are reflective of the true demographics of any given area. We would also, with respect, suggest that it would be useful to ensure that all Equalities are given due consideration, especially the views of those most likely to be accessing Health services, namely those with physical or mental disabilities. Unless you are monitoring all equalities, how are you ensuring that you are engaging with them and seeking their views to shape healthcare provision across the community?

  3. Thank you for your comments.

    NHS Warwickshire North Clinical Commissioning Group (NHS WNCCG), values the involvement and engagement of all its local communities in the commissioning of health services, and gratefully receive your comments.

    They understand that to achieve active involvement a number of methods are needed to engage with our local communities. Social media and the internet are two ways that we provide a platform for local people to leave their feedback and share their experiences.

    The health services survey is also available in written format and can be found within local GP practices. The leaflet can also be translated into another language or format on request. If an organisation would like to have a copy of the written version of the surveys please contact Faheem Sheikh on Faheem.sheikh@ardencsu.nhs.uk.

    NHS WNCCG has been working with local BME community groups over the past year, finding out what is working well, what could be better and local ideas on how to improve services. We have also identified a list of groups with WREP (Warwickshire Race Equality Partnership) that we will be visiting in the next 2-3 months.

    In addition, between April and June of this year we held two Vision for Quality Workshops at Bedworth Civic Hall which WREP was invited to and attended. The events provided an opportunity for local groups to get involved and help shape local health services.

    A follow up event is currently being planned for the 31st October 2013, which will provide an opportunity for local groups to find out how the feedback they gave has been used in the shaping of services.

    They appreciate that the survey does not list all the ethnic groups. They will however, follow on from your feedback to amend the online surveys to enable participants to write which ethnic group best describes them.

    They are also offering support to GP Patient Reference Groups to help increase BME (Black Minority Ethnic) involvement. If any groups would like to find out more about NHS Warwickshire North Clinical Commissioning Group or would like a member of the engagement team to visit their group please contact Faheem Sheikh on Faheem.sheikh@ardencsu.nhs.uk or call 01926 493 491 ext 306.

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